Terms of service
Effective Date: June 22, 2026
Welcome to Backyard Entertaining Direct, owned and operated by Impact Digital Holdings LLC (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, www.backyardentertainingdirect.com (“Website”), and any related products, services, content, features, or purchases offered through the Website.
By accessing our Website or purchasing from Backyard Entertaining Direct, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Website or purchase products from us.
1. Eligibility
By using our Website or placing an order, you represent that you are at least 18 years old and legally able to enter into a binding agreement.
Our products are intended to be purchased by adults. Certain products, including but not limited to fire pits, outdoor heating products, grills, swing sets, playsets, outdoor furniture, and other backyard entertainment products, may involve safety risks if used improperly. You are responsible for reviewing all product information, warnings, installation requirements, age recommendations, and manufacturer instructions before purchase, assembly, installation, or use.
2. Accounts and Registration
You may be required to create an account to access certain features of our Website or complete a purchase.
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
If you believe your account has been accessed without authorization, please contact us immediately at support@backyardentertainingdirect.com.
3. Products and Product Information
Backyard Entertaining Direct sells backyard entertainment, outdoor living, and related products, including but not limited to outdoor furniture, fire pits, swing sets, playsets, outdoor structures, and similar products.
We make reasonable efforts to display product descriptions, specifications, pricing, dimensions, colors, materials, photos, and availability as accurately as possible. However, we do not guarantee that all product information on the Website is complete, current, or error-free.
Product images are for illustrative purposes only. Actual products may vary slightly in color, appearance, dimensions, materials, or finish due to manufacturer updates, screen settings, lighting, photography, or production changes.
You are responsible for confirming that a product is appropriate for your space, intended use, local codes, safety needs, and installation requirements before placing an order.
4. Orders and Payment
4.1 Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if a product is unavailable, incorrectly listed, or no longer offered by the manufacturer or supplier.
4.2 Pricing
Prices are subject to change at any time without notice. We reserve the right to correct pricing errors, product description errors, shipping quote errors, or other inaccuracies, even after an order has been placed.
If an order contains a pricing or product information error, we may contact you for instructions, cancel the order, or issue a refund.
4.3 Payment
You agree to provide current, complete, and accurate billing and payment information.
Accepted payment methods may include major credit cards, debit cards, financing options, digital wallets, or other payment methods displayed at checkout. Payment processing is handled securely through Shopify and/or third-party payment processors.
By submitting payment information, you authorize us and our payment processors to charge the full order amount, including applicable taxes, shipping, handling, or other fees.
4.4 Order Acceptance
Receiving an order confirmation does not mean that your order has been accepted. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:
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Product unavailability;
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Errors in pricing, product descriptions, shipping costs, or availability;
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Suspected fraud or unauthorized activity;
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Payment processing issues;
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Orders placed with incomplete or inaccurate information;
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Shipping restrictions or delivery limitations.
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.
5. Shipping, Freight Delivery, and Risk of Loss
Many of our products are large, heavy, oversized, or shipped by freight carrier. Delivery times, shipping methods, and freight requirements may vary by product, supplier, and destination.
Please refer to our Shipping Policy for more information about shipping, delivery, freight receiving, damage inspection, and related procedures.
Unless otherwise stated, risk of loss passes to you when the order is delivered to the carrier. However, you are responsible for carefully inspecting all deliveries upon arrival and following our Shipping Policy and any carrier requirements for reporting visible or concealed damage.
Failure to inspect shipments, note damage with the carrier, or report delivery issues within the required timeframe may affect your ability to receive a replacement, repair, refund, or damage claim assistance.
6. Returns, Cancellations, and Refunds
Please refer to our Return and Refund Policy for information about returns, cancellations, exchanges, refunds, restocking fees, non-returnable items, and return eligibility.
Because many products sold by Backyard Entertaining Direct are high-value, oversized, custom, special-order, or freight-shipped items, return eligibility may vary by product and manufacturer.
7. Assembly, Installation, Permits, and Product Use
Unless expressly stated otherwise, Backyard Entertaining Direct does not provide installation, assembly, electrical work, gas work, site preparation, anchoring, permitting, or construction services.
You are responsible for:
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Reading and following all manufacturer instructions, warnings, and safety guidelines;
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Ensuring proper assembly, installation, placement, anchoring, and use;
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Hiring qualified professionals where needed;
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Confirming compliance with local laws, building codes, HOA rules, fire codes, zoning rules, and permit requirements;
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Supervising children around swing sets, playsets, fire pits, outdoor heating products, and other backyard equipment;
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Using products only for their intended purpose.
Backyard Entertaining Direct is not responsible for injury, property damage, code violations, improper installation, improper assembly, misuse, failure to follow manufacturer instructions, or failure to obtain required permits.
8. Fire, Heat, and Outdoor Safety
Certain products, including fire pits, grills, outdoor heaters, fireplaces, and related accessories, involve fire, heat, gas, electrical, or burn risks.
You agree to use these products responsibly and only in accordance with manufacturer instructions, applicable laws, and safety guidelines. You are responsible for ensuring proper clearance from structures, furniture, fences, trees, children, pets, and flammable materials.
Never leave fire, heat, gas, or cooking products unattended while in use. Backyard Entertaining Direct is not responsible for damages, injuries, or losses caused by unsafe use, improper placement, improper fuel use, improper installation, or failure to follow safety instructions.
9. Manufacturer Warranties
Many products sold through Backyard Entertaining Direct may include a manufacturer’s warranty. Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.
Backyard Entertaining Direct does not independently manufacture the products sold on our Website and does not provide additional warranties unless expressly stated in writing.
To the fullest extent permitted by law, warranty claims are subject to the applicable manufacturer’s warranty terms.
10. Intellectual Property Rights
All content on our Website, including text, graphics, logos, images, product layouts, page designs, icons, videos, software, and other materials, is owned by Backyard Entertaining Direct, Impact Digital Holdings LLC, our suppliers, licensors, or content providers and is protected by applicable intellectual property laws.
You may access and use our Website for personal, non-commercial shopping purposes only.
You may not copy, reproduce, distribute, modify, sell, resell, exploit, scrape, or use any portion of our Website or content without our prior written permission.
11. User Content
If you submit reviews, photos, comments, testimonials, feedback, or other content to us or through the Website (“User Content”), you grant Backyard Entertaining Direct and Impact Digital Holdings LLC a non-exclusive, royalty-free, worldwide, perpetual, irrevocable right to use, reproduce, publish, display, distribute, edit, and create derivative works from that content for marketing, advertising, website, social media, and business purposes.
You agree that your User Content will not:
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Be false, misleading, defamatory, abusive, obscene, or unlawful;
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Infringe on another person’s intellectual property, privacy, publicity, or other rights;
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Contain viruses, spam, or malicious code;
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Misrepresent your identity or relationship with any person or company.
We reserve the right to remove or refuse User Content at our discretion.
12. Prohibited Activities
You agree not to:
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Use the Website for any unlawful purpose;
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Attempt to interfere with the security, functionality, or operation of the Website;
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Access data or accounts without authorization;
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Use bots, scrapers, crawlers, or automated tools without our written permission;
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Submit false, misleading, or fraudulent information;
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Engage in chargeback abuse, payment fraud, or unauthorized transactions;
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Copy, resell, or exploit our Website content, product listings, or intellectual property.
13. Disclaimers
Our Website, services, and content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Backyard Entertaining Direct and Impact Digital Holdings LLC disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.
We do not guarantee that the Website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
Product use, assembly, installation, and placement are your responsibility. You should always follow manufacturer instructions and seek professional assistance where appropriate.
14. Limitation of Liability
To the fullest extent permitted by law, Backyard Entertaining Direct, Impact Digital Holdings LLC, its owners, employees, contractors, suppliers, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:
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Your use of or inability to use the Website;
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Your purchase, assembly, installation, or use of any product;
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Delivery delays, freight issues, or carrier damage;
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Unauthorized access to your account or information;
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Errors, omissions, or inaccuracies on the Website;
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Product misuse, improper installation, or failure to follow instructions.
Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim.
15. Indemnification
You agree to defend, indemnify, and hold harmless Backyard Entertaining Direct, Impact Digital Holdings LLC, its owners, employees, contractors, suppliers, partners, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from or related to:
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Your use of the Website;
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Your purchase, installation, assembly, or use of any product;
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Your violation of these Terms;
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Your violation of any law, regulation, code, permit requirement, HOA rule, or third-party right;
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Your misuse of a product or failure to follow manufacturer instructions.
16. Termination
We may suspend or terminate your access to the Website or your account at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful conduct.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.
18. Dispute Resolution
Before filing any legal claim, you agree to first contact us at support@backyardentertainingdirect.com and attempt to resolve the dispute informally.
Any dispute arising from or relating to these Terms, the Website, or your purchase from Backyard Entertaining Direct shall be handled in the state or federal courts located in Tennessee, unless otherwise required by applicable law.
19. Changes to These Terms
We reserve the right to update, modify, or replace these Terms at any time. Changes will be effective immediately upon posting to the Website unless otherwise stated.
Your continued use of the Website after changes are posted means you accept the revised Terms.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
21. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on our Website, constitute the entire agreement between you and Backyard Entertaining Direct regarding your use of the Website and purchases from us.
22. Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
23. Contact Information
If you have any questions about these Terms, please contact us:
Backyard Entertaining Direct
Owned and operated by Impact Digital Holdings LLC
Website: www.backyardentertainingdirect.com
Email: support@backyardentertainingdirect.com
Mailing / Registered Agent Address:
116 Agnes Rd Ste 200
Knoxville, TN 37919
Knox County, USA